Last updated: 13 November 2026
No returns and no refunds
We do not accept returns and we do not give refunds, including for change of mind. Because of the personal nature of jewellery, all sales are final, apart from the exchange and the cases below.
48-hour exchange
If the style, size or colour is not right, you can exchange it once.
- Message us within 48 hours of delivery.
- The item must be unused and unworn, with its original pouch, box and packaging.
- An exchange is for another item of equal or lower value, subject to stock. If you choose a higher-priced item, you pay the difference.
- You pay the shipping to send the item back, and the new item is shipped to you at no extra charge.
Damaged, defective or wrong items
If your parcel arrives damaged, or you receive a defective or wrong item:
- Record a video while opening the parcel, and message us within 48 hours of delivery with your order number, the video and photos.
- We will send a free replacement and cover the shipping.
- If we cannot fulfil your order, for example because the item is out of stock or cannot be delivered, we will refund the amount you paid.
Cancellations
You can cancel before your order is dispatched by messaging us. We will refund the amount paid to your original payment method. Once an order has shipped, it cannot be cancelled.
Not eligible for exchange
Items that have been worn or used, items damaged after delivery, and items without their original packaging.
Colour and appearance
Small colour differences between your screen and the product are normal and are not a defect.
How to contact us
WhatsApp: +91 7059828000
Email: lishqjewels@gmail.com